Casino / Mobile
These terms govern how your account on kotatoge works — what you can do, what we commit to, and how disputes are handled when they arise. Read through each section before you complete your account setup; once you proceed, these terms apply to every session, transaction and support request you make through this platform.
By creating and using an account on kotatoge, you accept these terms in full. They form the complete agreement between you and us for access to the platform, including game lobbies, wallet transactions and member support. We may update these terms when our services change — the version shown in your account dashboard after login is always the current one, and continued use after a change constitutes acceptance. Access to kotatoge and any features covered by these terms depends on local law and is available only in eligible regions where such access is permitted. We do not extend service to regions where local regulation prohibits it, and we rely on you to confirm your eligibility before opening an account. Any account opened in a restricted region may be suspended without prior notice while we verify eligibility. Transactions made through GoPay, ShopeePay and Bank Transfer are subject to both these terms and the separate conditions set by each payment provider. Where a conflict exists between our terms and a payment provider's terms for a specific transaction, we will work with you through the support channel to identify the applicable rule. Keep records of your transaction confirmations; these are your primary reference in any dispute.
Transactions via GoPay fall under these terms and GoPay's own conditions. Your wallet balance reflects completed transactions only.
ShopeePay deposits and withdrawals are processed according to both our policy and ShopeePay's current service rules.
Bank Transfer requests require the account details you registered. Mismatches between your registered name and bank account name may delay processing.
Understanding exactly where these terms begin and end helps you know which questions to bring to us and which to direct elsewhere. We cover the four areas below with clear boundaries so there is no ambiguity about your rights under each.
These terms cover how your account is created, verified, suspended or closed. Login credentials, session behaviour and account-level restrictions all fall within our policy. Questions about access belong with our support team.
Deposits and withdrawals made through GoPay, ShopeePay and Bank Transfer are within scope. We handle disputes about transaction records on our side; disputes about the payment provider's processing belong with that provider directly.
Game content supplied by Habanero, Spadegaming, PG Soft and JDB is covered by these terms in the sense of fair access. Individual game rules, prize structures and feature mechanics are set by each studio and displayed within the game itself.
External links, payment provider interfaces and any service not hosted directly on kotatoge are outside our policy scope. We cannot accept responsibility for terms, outages or decisions made by third-party services you connect to from our platform.
These terms are not only obligations — they also define what you are entitled to ask of us. Your account carries a record of every session and transaction you have completed; you can request a copy of that record at any time through the support channel. If any personal detail on your account — name, registered payment method, contact address — needs correcting, the update request goes through account settings first; for changes that affect verification, contact support directly and follow the steps shown in your account. If you believe a transaction has been recorded incorrectly, raise a query with us before disputing directly with your payment provider. We can review the platform-side record and tell you what we see. For general questions about how a specific term applies to your situation, our support team is the right first contact — we do not respond to policy queries sent to unrelated channels. Where you disagree with a decision we have made under these terms, you may request a formal review; the process for that is described in the support section below.
Your full transaction and session history is accessible after login. Request an export through the support channel if you need a copy for your own records or to query a specific entry.
Update email and contact information in account settings. Changes to your registered payment method — GoPay, ShopeePay or Bank Transfer details — require identity verification as shown in the update flow.
Bring any question about how a term applies to your account directly to support. We will identify the relevant clause and give you a plain answer, not a copy of the full document.
If you disagree with an account decision made under these terms, you may request a review in writing via the support email. State the decision, the date and your account ID so the review can begin promptly.
For anything related to these terms — account access, transaction disputes, record requests or policy questions — use the contact paths below. Each channel handles a different type of query; choosing the right one means a faster response. Live chat handles session and access questions in real time. Email is the right channel for formal review requests or anything that needs a written record. Our account help path is for wallet and payment queries tied to GoPay, ShopeePay or Bank Transfer.
Open the chat widget from any page after login to ask session control or access questions. Available for account holders; connect during the hours shown on the support page.
For formal review requests, record exports or written policy queries, email us using the address shown in your account dashboard. Include your account ID and a clear description of the matter.
Payment-related questions — GoPay transaction records, ShopeePay deposit queries, Bank Transfer name mismatches — go through the account help section found under your wallet tab after login.
Your account data is stored and used only for the purposes described in these terms: running your session, recording transactions and enabling support. We do not share your personal data with parties outside the scope required to process your GoPay, ShopeePay or Bank Transfer transactions. Cookies are used to maintain your session state and remember your login preferences; you can manage cookie settings in your browser, though some account features require session cookies to function correctly. If you want to know what data we hold about you, raise a request via support email — we will confirm what records exist and where they are held. Retention periods for transaction records and account data are set to meet the operational requirements of running a member support service; specific retention detail is available on request. For account security, we recommend keeping your login credentials private and reviewing your session history from the account dashboard after each login to check for any activity you do not recognise.
We use your account data only to operate your session, process transactions and provide support. No data is shared beyond what is required to complete a GoPay, ShopeePay or Bank Transfer transaction.
Session cookies keep your login active and your preferences saved. You control cookie settings in your browser; removing session cookies will require you to log in again on your next visit.
Keep your credentials private and do not share login details. If you notice unfamiliar session activity in your account dashboard, contact support immediately so we can review and secure your account.
Transaction and account records are retained for operational and support purposes. To request details of what we hold or to ask about a specific retention period, send a written request to our support email with your account ID.
These are the questions we receive most often about how our terms work in practice. Each answer points to the specific action or account path that applies to your situation.
The current version is always shown in your account dashboard after login, under the policy section. We do not keep older versions visible; when terms update, the new version replaces the previous one and your continued use confirms acceptance.
You may request a formal review by emailing support with your account ID, the relevant term and a description of your concern. We will respond in writing. If you choose not to accept a term, you may close your account through the account settings page.
Yes, transactions via GoPay and ShopeePay are within scope. We handle disputes about the platform-side record. If the issue is within the payment provider's system — for example, a pending charge on the GoPay app — that query belongs with the provider directly.
Log in and check the transaction history in your account dashboard first; most records are visible there. For a full export or a specific date-range report, contact support via email with your account ID and the date range you need.
Yes, through the account settings page. Changes to registered Bank Transfer details require identity verification as shown in the update flow — the steps and required documents are listed there. Contact support if you encounter an issue during the process.
These terms govern your account access and transactions. Individual game rules — prize structures, feature mechanics, session behaviour — are set by the studio and shown inside each game. For a dispute about a game result, contact support with the game name and session ID.